We can offer a free replacement or refund if:
Your item arrives damaged, misprinted, or with a manufacturing defect.
You received the wrong item, size, or color.
If any of these happen, let us know within 30 days of receiving your order. Please include photos so we can file a claim with our fulfillment partner (Printful) and get things sorted fast.
Because every item is custom-printed, we can’t offer returns or exchanges if:
You ordered the wrong size, style, or color
You changed your mind after placing the order
You were hoping your shirt would give you new personality traits (sorry, no refunds for existential disappointment)
Please double-check your order details and size charts before checking out.
If you’re unsure, email us before ordering—we’ll help you pick the right fit for you and your inner monster.
Email us at contact@poppersona.com within 30 days of receiving your item
Include your order number, a description of the problem, and photos of the item
We’ll review your request and let you know the next steps
If approved, you’ll receive a replacement (at no cost to you) or a refund to your original payment method.
We can’t accept returns on:
Digital downloads (like PDF personality sheets or wallpapers)
Gift cards
Custom items (unless they arrive damaged)
Any item that has been used, washed, altered, or emotionally bonded with
Anything returned after 30 days without prior communication
Shipping costs for returns are only covered if the item was damaged, defective, or incorrect—otherwise, shipping is non-refundable
Items lost in transit are covered (just contact us ASAP)
If your order is returned to sender due to an incorrect address or non-collection, you may be responsible for reshipping costs
We may approve partial refunds in cases like:
Items returned in less-than-perfect condition (damage not caused by us)
Orders missing parts that weren’t our fault
Returns initiated more than 30 days after delivery, but with a very convincing email
If your item was a gift, we can send the replacement or credit to the original purchaser or directly to the gift recipient—just let us know who to make happy.
Once your return is received and inspected, we’ll send you an email letting you know what’s next:
If approved, your refund will be processed and sent to your original payment method
Timing depends on your bank or credit card processor—it can take a few business days
If your refund hasn’t shown up yet:
Check your bank account again
Contact your card company—it might be processing
Still nothing? Contact your bank
Still still nothing? Email us: contact@poppersona.com
We’ll figure it out. Kindly. Thoroughly. Emotionally.
Got questions? Confused? Gently spiraling?
Email us at contact@poppersona.com
We can’t promise a fast reply, but we will overthink your message with care.
This website is operated by Lowbit Studio LLC, a Washington State limited liability company.
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